The primary objective of FSB Training Solutions is to help your organization increase skills and product proficiency to maximize your investment in FSB applications. FSB Solutions is committed to providing the resources to guide and support your organization to a successful technology roll out, as well as the ongoing education of your organization to realize the full benefits of your FSB applications. We provide a customer-centered and integrated learning experience that focuses on providing expertise in maximizing FSB technology at your workplace while helping your employees adopt new business processes.
FSB Solutions focuses on performance-based training solutions that enable financial institutions to leverage their investments. Our comprehensive educational programs provide specific roles with the product knowledge, and understanding to support and maintain FSB products. These roles include:
- Database Administrators
- Software Developers
- Application Managers
- Branch Operations
- and Business Analysts
Course offerings address specific requirements such as:
- Installation and configuration
- Product maintenance
- Extension and customization
- Sales and Marketing
System Administrators have the opportunity to become certified on selected FSB Products by following an outlined training path. Certification proves to employers that the candidate is skilled at performing complex tasks, while also proving to be a contributing factor in employee retention. Certification elevates employees to a higher level of service and dedication, leading to an increased return on investment (ROI) of an organization’s employees.
Certification is based on the System Administrator role and the courses that comprise the certification track ensure that candidates receive the necessary skills required to meet the FSB certification validation. All new S1 customers are required to have at least two System Administrators certified. The System Administrator candidate is required to complete all the courses in the designated certification track. The courses listed in the certification track are also recommended for other audiences and can be taken by participants who are not seeking certification.
FSB Solutions provides support services to assist in the ongoing development of both your personnel and your credit origination operation. These include:
Product Training
Educational programs can be designed to support your training of new personnel or expand the knowledge of key personnel as you grow your lending operation.
Supplemental Product Support
FSB Solutions can provide a variety of on-site and remote support services and programs, which are tailored to match our customer’s individual requirements. Available services include:
- Software Update Management
- System Administration Support
- Process Enhancement Assistance
Consulting Services
We welcome the opportunity to assist your organization with the planning and execution of market, product and policy strategies. Practical experience blended with an unmatched product background. This is the unique level of process review and optimization support that FSB Solutions can provide to your Lending team.
FSB Solutions engage a choice of development, delivery and support service options:
Customers have the option to attend instructor led courses at the West Hills, CA. or Rochester, NY locations, or participate in web-based seminars. FSB Training Solutions also offers consulting services to help institutions identify performance gaps, and develop custom training to improve business processes and maximize their investment in FSB products.
Web-based Seminars
FSB Web-based seminars allow participants to learn from the convenience of their home or office. Instructors employ lecture, demonstrations, and question and answer sessions through the Internet. This delivery option is designed for participants and presentations that do not require a hands-on learning experience.
Instructor Led Courses
FSB instructors employ hands-on exercises, coaching, and demonstrations to maximize understanding and retention. This delivery method is ideal for gaining knowledge that is immediately applicable in the workplace.
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